Saturday 8 January 2011

Vodafone Fail

The continuing saga of getting my broken Nexus One replaced hopefully has taken a step forward.

I spoke to yet another person yesterday and he tells me that the request for an exchange (as they call replacing a broken phone with a repaired one) had not happened properly and there never had been one waiting for delivery. SCREAM.

So now the new exchange is scheduled for Monday, although I have yet to received and tracking information. I'm suspicious and more than a little bit sceptical. Furious too. This guy was the sixth I've spoken to at Vodafone, so that means four people didn't bother checking.

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